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Transport Ministry urged to reconsider bus terminal ticket sales ruling

Stakeholders have called on Malaysia's transport minister and public land transport agency to review a new directive on ticket sales controls at bus terminals before it takes effect on November 1st.

LSN Malaysia · 25 October 2026

Transport Ministry urged to reconsider bus terminal ticket sales ruling

Concerns have emerged regarding a pending policy that would require bus terminal operators to implement stricter controls over ticket sales, prompting calls for a comprehensive review before the measure comes into force.

The directive, set to be enforced by the Ministry of Transport and the Land Public Transport Agency, has drawn attention from industry players who argue that the decision requires more thorough deliberation. Critics contend that adequate consultation with affected stakeholders has not taken place ahead of the November 1st implementation date.

Bus terminal operators have flagged potential operational challenges, suggesting the new regulations could complicate existing ticketing systems and create administrative burdens. The timing of the rollout has also been questioned, with industry representatives requesting a postponement to allow for proper preparation and dialogue.

The transport ministry and the agency have not yet responded to calls for reconsideration. Observers suggest that formal stakeholder engagement and a phased implementation approach could address concerns while still achieving the policy's intended objectives of enhanced oversight and consumer protection.

As the deadline approaches, sector representatives remain hopeful that decision-makers will take additional time to evaluate the proposal's practical implications before full enforcement begins.