World · Singapore Bureau
True Fitness, True Yoga members report over S$609,000 in losses
The Consumers Association of Singapore has received 28 complaints from customers who say they lost money on unused memberships and packages. The fitness and yoga operator faces scrutiny over refund practices.
LSN Singapore ·
Members of True Fitness and True Yoga have reported combined losses exceeding S$609,000 from unutilised memberships and packages, according to complaints lodged with the Consumers Association of Singapore (CASE).
The association has fielded 28 separate complaints from affected consumers regarding the fitness and wellness operator. The complaints centre on difficulties in obtaining refunds for unused portions of membership packages, raising concerns about the company's consumer practices.
CASE typically investigates such complaints to determine whether traders have breached consumer protection laws. The accumulation of complaints from True Fitness and True Yoga members suggests a potential pattern of unresolved customer grievances.
The case highlights ongoing issues in Singapore's fitness industry regarding membership terms, refund policies and dispute resolution. Consumers considering long-term commitments to fitness facilities are advised to review contract terms carefully and seek clarification on refund conditions before committing funds.
Consumers with disputes are encouraged to contact CASE for assistance in resolving complaints with service providers.