World · India Bureau
Zomato hikes cash-on-delivery charges, adding to customer costs
The food delivery platform has increased its cash-on-delivery fee by ₹5, with users in certain areas reporting total charges reaching ₹20. The move comes as the company adjusts its pricing structure across different payment methods.
LSN India ·
Zomato has implemented an additional fee on cash-on-delivery orders, raising what was previously charged to customers who opt to pay for their food in cash rather than through digital payment methods. Social media reports indicate that the cumulative cash-on-delivery fee has risen to ₹20 in some geographical areas, representing a significant jump from earlier rates.
The increase appears to be part of a broader pricing adjustment by the food delivery platform. The company has been managing its cost structure across various operational aspects, with payment method-specific charges forming part of that strategy.
Cash-on-delivery remains a popular payment option across India, particularly in smaller towns and among customers who prefer not to use digital payment systems. The additional charges have drawn attention from users who regularly rely on this payment method.
The exact rollout timeline and geographical scope of the fee increase remain unclear, with variations reported across different service areas. Zomato has not issued a formal statement addressing the fee adjustment at this time.